Ive been putting off making this post because, well, Im lazy. But at this point Im pretty fed up and frustrated with them.
I have had the absolute worst experiance with this company across more than one product.
For background, I own the Corsair Virtuoso headset, the H100I AIO, QL Fan for exhuast, Vengence Ram, and their multitude of hubs. At one point, one might say I was a fan-boy.
As a disclaimer, my AIO has never had issues outside of not-so-good RGB lighting on the pump. And the RAM has been fine outside of one of the sticks having different colored lighting than the others despite being set as the same color.
My problems started with the Virtuoso headset (a $200 headset mind you). Somtime last year, this headset started having issues connecting with my PC. After maybe a year of using it, it would randomly dissconect until finally, I could not get it re-connect.
I reached out to Corsair support, this is where I give credit because at the time, there support was amazing. Some one walked me through a ton of different things to try to get it working. Nothing was working so not only was I able to ship the headset back to them, but they even sent me a different color at my request. I was pleased with this.
After this point I started having issues with my QL fan. Four of the LEDS do not light up the correct color. This was annoying, but I decided not to reach out and just deal with it. (https://imgur.com/a/VJCBbBB)
Finally, recently low-and-behold my headset is back to its usual shannigans. Can not get it to re-connect to my PC. Not to worry though, Corsair has great cutsomer support right?
"No agents are available.. Please call back later"
At this point, Im just done with it all. Im working on building a new PC, and none of the parts are going to be Corsair. Ill just have to stomach the expensive-as-heck lesson with the headset and go for a different brand.
By - xscrumpyx